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Lead Product Designer, Secure Government Communications

  • Hybrid
    • Singapore, Central Singapore, Singapore
  • Product Design

Job description

Who we are

Open Government Products is a team of engineers, designers, and product managers who build technology for public good. We identify problem spaces where technology can help, test prototypes with real users, then bring the best ones to launch. Our products have improved the lives of citizens and boosted the efficiency of public agencies.

We keep our hierarchy flat so we can push past bureaucracy to focus on delivery. We focus on real problems, build for the user, and push for change.

With 70% of our initiatives starting from the ground up, you will have real ownership over products that shape how citizens interact with their government. If you want to work on problems that matter, with the latitude to do it properly, this is the place.

To learn more about us and the products we've built, visit: https://open.gov.sg

About the Role

This role sits on the team building Singapore's trusted government communications platform. Government agencies send large volumes of official long-form communications to citizens every year including enforcement notices, policy letters, licensing decisions.

As government impersonation scams grow more sophisticated, the platform needs to do more than digitise existing workflows. We need to make legitimate government communications hard to fake, and give citizens a straightforward way to tell the difference. The product direction is still being shaped — this role requires someone who can lead through ambiguity, not someone who needs a fixed brief to get moving.

The work spans two distinct surfaces: the officer-facing tools that agencies use to create and send official communications, and the citizen-facing experience that determines whether recipients can recognise, trust, and act on what they receive.

This is a hybrid role. The majority of your time is hands-on design work, leading discovery, shaping the product, and maintaining a high standard of craft. You would also manage & mentor one or two designers working in a similar domain, supporting their development and ensuring the quality of their output.

Responsibilities

  • Lead discovery in an uncharted space. Shape the product direction by running research with both government officers and citizens, synthesise findings into clear design direction, and use that to drive decisions.

  • Design against impersonation, not just for authenticity. The standard here is higher than making something look official. You need to ask: could a scammer replicate this? If yes, how does the legitimate version become harder to fake? Authenticity must be embedded in the design itself.

  • Design across both surfaces. The officer-facing side needs to make it easy to produce communications that meet a high standard of government quality. The citizen-facing side needs to make it easy to recognise and trust what they receive. Both surfaces matter, and they need to be coherent with each other.

  • Hold the design thread across multiple agencies. Letters involves working with agencies including LTA, SPF, MHA, and Ministry of Law, each with different needs and priorities. You need to navigate that stakeholder complexity without losing design coherence.

  • Prototype early and test often. We prioritise learning over deliberation. Get ideas in front of users quickly, identify problems early, and iterate.

  • Manage and develop designers. You may be required to manage one or two designers in a similar domain, providing direction, critique, and support for their growth.

Minimum Qualifications

  • 8+ years of experience in digital product design

  • Some prior experience managing, mentoring, and coaching designers

  • A portfolio demonstrating strong craft, clear design reasoning, and experience shipping complex products

  • Hands-on experience leading research in ambiguous problem spaces and using findings to shape product direction — not just validate existing ideas

  • Experience working on 0-to-1 products or building a design practice in an early-stage team

  • High proficiency in Figma

Preferred Qualifications

  • Experience designing for trust, security, or fraud prevention contexts

  • Active use of AI tools within your design process, whether for prototyping, research synthesis, or shipping improvements directly to production

  • Familiarity with HTML, CSS, or front-end development concepts

  • Experience working across multiple stakeholders with competing priorities

  • Prior exposure to government services or regulated industries

Working at OGP

  • Ownership and Autonomy — Beyond technical tasks, this means having autonomy to voice opinions and suggest future directions. Building what you believe in drives the creation of great solutions

  • Rapid Prototyping — We prioritise testing ideas over debating them, allowing us to identify problems quickly and convey possibilities to others. This fail-fast approach accelerates innovation

  • Flexibility — We provide flexible work arrangements based on what works best for our team and its members, fostering a productive and supportive environment

  • Continuous Learning — Drive professional growth by exploring new architectures, frameworks, and technologies. With dedicated yearly learning months and hackathons, continuous learning is essential as we tackle innovative ideas and challenges

  • Mission-Driven — Our work is dedicated to the public good, aiming to improve the lives of Singapore citizens. We focus on creating impactful solutions that enhance the community and the place we call home

Projects we have worked on include:

  • Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems

  • Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualisations and articles, and provides real-time APIs for developers to use

  • Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones

  • FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms

  • Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly

  • RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily

  • PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore

An overview of other OGP products can be found on our website: https://www.open.gov.sg/products/

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Consent to Use and Disclosure of Personal Data

I hereby give my consent to Open Government Products, Government Technology Agency (“OGP”) to: Obtain and verify information from or with any source (including third parties) as may be deemed appropriate by OGP and/or any relevant Government agency for the purposes of assessing my application for employment and/or for recommendation to a third party for employment with or engagement by that third party (see below for more information). Share my personal data set out in this application form and any other personal data subsequently provided by me arising out of or in connection with my application for employment with other Government agencies or a third party vendor appointed by OGP for the purposes of recruitment and/or review of recruitment practices, and for such personal data to also be used as part of de-identified and aggregated data for reporting purposes.  

Additionally, where relevant, OGP may share my personal data set out in this application form and any other personal data subsequently provided by me to a third party for that third party to consider employing or otherwise engaging me to undertake work relevant to OGP. I understand and acknowledge that the collection, use and/or disclosure of such personal data may also be subject to that third party’s privacy terms. I declare that all the information given by me is true to the best of my knowledge and voluntarily given.   By clicking the 'Apply' button, I hereby certify that I have read and understood all of the clauses above and that I agree to all of them.