Who we are
Open Government Products (OGP) is a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at https://hack.gov.sg/
Projects we have worked on include:
Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.
Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.
Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.
FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.
Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.
RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.
PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.
An overview of other OGP products can be found on our website: https://www.open.gov.sg/products/
The Team
You will be joining the Secure Government Communications team, which operates in the anti-scam space. Specifically, we target secure government communications channels used by all government agencies to ensure legitimate and recognisable communications to citizens. Our key product is Postman, which enables agencies to send “gov.sg” SMS messages to citizens. The team develops the product and policy, in conjunction with MDDI, to support national anti-scam efforts in the area of government communications.
What will you do?
Independently design and execute on product trials or product trainings with agencies to ensure agency adherence to the anti-scam mandate.
Identify and independently assess trial results or agency readiness post-training, and iterate to ensure ops goals are met within the timeline.
Respond to general user support and citizen support inquiries day-to-day, and troubleshoot technical issues and provide solutions (with technical support from engineers where needed).
Provide post-onboarding support to agencies, including executing ops responsibilities on anti-scam policy execution where required.
Collaborate cross-functionally and contribute to the direction and development of the product through user feedback and analysis.
Who we’re looking for
A product operations specialist who will succeed in this role should be able to:
Communicate and work effectively across a range of internal and external stakeholders, covering cross-functional team members, government agencies and members of the public.
Work closely and smoothly with the internal operations team to ensure individual work is aligned with broader operations and product goals, in a fast-paced environment. This includes being able to execute independently, but also recognise when team input is needed.
Recognise when help is needed and is not afraid to ask questions.
Be meticulous and pay attention to detail.
Design and implement training plans with government agencies with ease, including plan conception, execution, and post-training support.
Quickly grasp technical concepts and understand various relevant systems. Knowledge of technical concepts such as APIs and HTTP response codes are a bonus.
Exhibit user empathy and distil user data to problem-solve independently based on the context.
Display a passion for public good, driving impactful changes, and improving how technology serves society.
What it's like working here
Rapid Prototyping - Instead of spending too much time debating ideas, we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.
Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.
Open Communication - As an organisation, we are continuously growing and trying to improve the way we work. We maintain a culture where everyone’s voice can be heard. We regularly review our policies so that we can create a healthy and inclusive working environment for individuals of all backgrounds.
