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Senior / Lead ScamTech Policy Officer

  • Hybrid
    • Singapore, Central Singapore, Singapore
  • Policy

Job description

Who we are

Open Government Products is an in-house team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. We work on real problems, build for the user, and push for change.

Projects we have worked on include:

  • Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

  • FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

  • Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

  • Care360 - A rebuild of the National Electronic Medical Social Worker IT system that helped MOH and the Hospital clusters provide meaningful, timely, and accurate financial support to lower income patients. 

What does a ScamTech Policy Officer do?

You will be embedded within the ScamTech vertical and serve as the Policy Lead for one or more anti-scam products. Working in a cross-functional team alongside product, engineering, design and operations, you will have end-to-end ownership of policy outcomes. Your role goes beyond ensuring technical viability: you will help deliver real-world protection by navigating complex legal and regulatory environments, securing buy-in from key stakeholders, continuously updating policies to stay ahead of evolving scam tactics, and doing whatever it takes in service of the public good.

OGP’s anti-scam products sit within a broader mission to build trusted networks and secure government communications. In this role, you will work on high-impact initiatives that protect millions of Singaporeans from GOIS and other scam vectors. Unlike traditional policy roles, your focus is on driving an integrated policy-operations-technology approach to scam prevention - strengthening product effectiveness while enabling meaningful, system-level transformation across agencies involved in combating scams.

You will be expected to:

  • Enable anti-scam product delivery by working with product and operational teams to secure access to key agencies, resolve policy and regulatory constraints, ensure product roadmaps address priority scam risks, and align cross-agency resources to achieve national scam-prevention outcomes.

  • Develop and shape scam-prevention policy interventions by identifying where new, amended, or cross-cutting policies can address emerging scam threats, including areas not directly tied to existing products.

  • Assess emerging scam risks and trends through systematic scanning of new scam vectors and attack methods, providing policy-relevant insights to guide product priorities and government responses.

  • Strengthen cross-agency coordination by building trusted partnerships across government and relevant non-government stakeholders, supporting a coherent Whole-of-Government approach to scam prevention.

  • Facilitate adoption of best practices by experimenting with different approaches to adapt and integrate OGP’s policy-ops-technology model throughout the public sector anti-scam space.

Who we are looking for people who

  • Bring relevant policy experience – At least 3 years’ experience in government or related sectors (e.g. regulation, policy, enforcement, telco, digital platforms, or financial services) working on anti-scam, fraud, or adjacent digital risk issues.

  • Operate effectively in cross-functional environments – Experience working with, or leading, multi-disciplinary teams across policy, operations, and technology.

  • Demonstrate strong public-interest motivation – A clear commitment to citizen protection and to strengthening trust in government and digital services.

  • Proactively address emerging threats – The ability to challenge outdated approaches and propose practical, implementable responses grounded in an understanding of evolving scam tactics and user needs.

  • Think strategically about system-level protection – Apply first-principles thinking to identify opportunities for scalable, whole-of-government scam-prevention interventions.

  • Build and sustain stakeholder relationships – Proven ability to work across the anti-scam ecosystem, including regulators, financial institutions, telcos, major digital platforms, and government agencies.

  • Communicate complex risks with clarity and influence – Articulate scam methods, risks, and policy options clearly to diverse audiences, from technical teams to senior policymakers and industry leaders.

  • Navigate regulatory and policy complexity – Experience resolving issues across overlapping mandates, legal constraints, and competing priorities to deliver workable policy outcomes.

  • Translate between policy and technology – Bridge policy intent and technical implementation by helping technical teams understand policy constraints and enabling policymakers to grasp technical possibilities and limits.

  • Use evidence to drive decisions – Apply data, trend analysis, and insights from incidents or user feedback to inform policy recommendations and prioritisation.

Please note that this role is for an Individual/Independent Contributor, with the possibility of future managerial responsibilities depending on preference and suitability.

What is it like working here?

  • Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.

  • Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.

  • Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.

  • Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

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Consent to Use and Disclosure of Personal Data

I hereby give my consent to Open Government Products, Government Technology Agency (“OGP”) to: Obtain and verify information from or with any source (including third parties) as may be deemed appropriate by OGP and/or any relevant Government agency for the purposes of assessing my application for employment and/or for recommendation to a third party for employment with or engagement by that third party (see below for more information). Share my personal data set out in this application form and any other personal data subsequently provided by me arising out of or in connection with my application for employment with other Government agencies or a third party vendor appointed by OGP for the purposes of recruitment and/or review of recruitment practices, and for such personal data to also be used as part of de-identified and aggregated data for reporting purposes.  

Additionally, where relevant, OGP may share my personal data set out in this application form and any other personal data subsequently provided by me to a third party for that third party to consider employing or otherwise engaging me to undertake work relevant to OGP. I understand and acknowledge that the collection, use and/or disclosure of such personal data may also be subject to that third party’s privacy terms. I declare that all the information given by me is true to the best of my knowledge and voluntarily given.   By clicking the 'Apply' button, I hereby certify that I have read and understood all of the clauses above and that I agree to all of them.