Skip to content

Senior Product Operations Specialist, HealthTech

  • Hybrid
    • Singapore, Central Singapore, Singapore
  • Product Operations

Job description

Who we are

Open Government Products (OGP) operates like a startup within the government; We are a fast-paced, dynamic team of engineers, designers, and product managers dedicated to public good. We autonomously identify opportunities to solve public problems using tech, rapidly prototype, and launch solutions - from citizen apps to automating public agency operations. Embracing an open-sourced and flat hierarchy, we cut through bureaucracy to focus on real-world, user-centric innovations that drive change.

About the role

We are looking for a Senior Product Operations Specialist to join the Health Appointment System (HAS) team.

This role is for someone who can run strong feedback and support loops, investigate issues, draw insights from user and operational data, and drive improvements across product, workflow, training, and support.

You should be comfortable using the right tools to analyse issues, build useful working materials, improve reporting, and help the team make better product and workflow decisions.

What you’ll do

  • Run and improve support and feedback loops for HAS

  • Investigate issues raised through tickets, stakeholder feedback, rollouts, and operational observations

  • Synthesise recurring issues into clear recommendations for product, process, training, or communication improvements

  • Support rollouts by ensuring readiness across testing, user guidance, training, and issue management

  • Work closely with product managers, engineers, designers, and stakeholders to ground decisions in user and operational reality

  • Identify workflow gaps, repetitive manual work, and areas of friction, then drive improvements or automation

  • Build and maintain practical structures such as dashboards, trackers, templates, playbooks, and workflows

  • Contribute to stronger Product Ops practices by documenting and sharing reusable ways of working

What we’re looking for

Working skills

  • Strong working knowledge of SQL, including the ability to write queries from scratch or refine existing/tool-generated queries to get the right output

  • Strong ability to structure ambiguous problems into clear lines of investigation or action

  • Strong prompt-writing and tool-use skills to analyse issues, synthesise information, and produce useful working outputs

  • Comfort using dashboards, spreadsheets, and reporting tools to identify patterns and surface actionable insights

  • Experience working with CRM, ticketing, or support systems to structure information, identify recurring issues, and draw insights from data

  • Ability to translate user, stakeholder, and operational signals into practical recommendations

  • Ability to build or improve operational structures such as dashboards, trackers, templates, workflows, and playbooks

Ways of working

  • Strong judgment and user empathy

  • Comfortable managing tough or complex stakeholders

  • Able to work across product, engineering, design, and operations

  • Strong written communication, especially for updates, guides, issue summaries, and stakeholder-facing materials

  • Able to independently own problems and drive improvements

  • Comfortable operating in ambiguity

  • A bias toward making recurring work more scalable, robust, and easier to run

How you’ll add value

  • You help the team clearly understand what users and stakeholders are struggling with

  • You turn messy signals into actionable insights and recommendations

  • You improve the team’s ability to detect, respond to, and learn from recurring issues

  • You make rollouts and ongoing operations easier to run and support

  • You strengthen the systems, workflows, and structures that help HAS scale effectively

Overall

This role is suited for someone who is practical, analytical, structured, and user-centric — someone who can close the loop between user reality, operational signals, and product decisions.

Working at OGP

Ownership and Autonomy — Beyond technical tasks, this means having autonomy to voice opinions and suggest future directions. Building what you believe in drives the creation of great solutions.

Rapid Prototyping — We prioritize testing ideas over debating them, allowing us to identify problems quickly and convey possibilities to others. This fail-fast approach accelerates innovation.

Flexibility — We provide flexible work arrangements based on what works best for our team and its members, fostering a productive and supportive environment.

Continuous Learning — Drive professional growth by exploring new architectures, frameworks, and technologies. With dedicated yearly learning months and hackathons, continuous learning is essential as we tackle innovative ideas and challenges.

Mission-Driven — Our work is dedicated to the public good, aiming to improve the lives of Singapore citizens. We focus on creating impactful solutions that enhance the community and the place we call home.

Projects we have worked on include:

Bright — Bright is a referral platform for intermediate to long-term care services. Healthcare workers and coordinators can find, refer, and track clients to ILTC services such as nursing homes and daycare centres, while service providers manage their referrals and availabilities.

Care360 — Care360 is a patient management system that helps Medical Social Workers manage their patients' financial and psychosocial care, reducing manual work and providing access to holistic data across institutions.

Health Appointment System (HAS) — HAS is the national booking system for preventive care at CHAS GP clinics, where citizens check eligibility, see subsidy costs upfront, and book vaccinations and screenings.

Referral Exchange — Referral Exchange digitises healthcare referrals across providers as part of the National Referrals Programme led by MOH, guiding staff through referral creation and tracking across healthcare systems.

Rooster — Rooster is a healthcare messaging system that automatically sends critical result alerts to the right clinician at the right time, based on staff schedules and medical specialties.

Scribe — Scribe is a transcription and summarisation tool that transforms conversations into structured summaries, so practitioners can focus on staying present with clients instead of documentation.

Social360 — Social360 is a practitioner-centric case management system designed to maximise social workers' time with clients by streamlining key tasks and removing administrative overhead.

An overview of other OGP products can be found on our website: https://www.open.gov.sg/products/

or

Consent to Use and Disclosure of Personal Data

I hereby give my consent to Open Government Products, Government Technology Agency (“OGP”) to: Obtain and verify information from or with any source (including third parties) as may be deemed appropriate by OGP and/or any relevant Government agency for the purposes of assessing my application for employment and/or for recommendation to a third party for employment with or engagement by that third party (see below for more information). Share my personal data set out in this application form and any other personal data subsequently provided by me arising out of or in connection with my application for employment with other Government agencies or a third party vendor appointed by OGP for the purposes of recruitment and/or review of recruitment practices, and for such personal data to also be used as part of de-identified and aggregated data for reporting purposes.  

Additionally, where relevant, OGP may share my personal data set out in this application form and any other personal data subsequently provided by me to a third party for that third party to consider employing or otherwise engaging me to undertake work relevant to OGP. I understand and acknowledge that the collection, use and/or disclosure of such personal data may also be subject to that third party’s privacy terms. I declare that all the information given by me is true to the best of my knowledge and voluntarily given.   By clicking the 'Apply' button, I hereby certify that I have read and understood all of the clauses above and that I agree to all of them.