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Workplace IT Manager (2 Year Contract)

  • Hybrid
    • Singapore, Central Singapore, Singapore
  • Corporate

Job description

Who we are

Open Government Products (OGP) operates like a startup within the government; We are a fast-paced, dynamic team of engineers, designers, and product managers dedicated to public good. We autonomously identify opportunities to solve public problems using tech, rapidly prototype, and launch solutions—from citizen apps to automating public agency operations. Embracing an open-sourced and flat hierarchy, we cut through bureaucracy to focus on real-world, user-centric innovations that drive change.

About the role

As a Workplace IT Manager, you will work with our Workplace, Internal Tooling and Security Engineering Teams to ensure the smooth functioning of our enterprise services and hardware systems, provide technical assistance to OGP users, and address usage issues. This role requires a strong technical background, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

What you will do

User Support & Collaboration

  • Respond promptly to user inquiries with technical support and guidance.

  • Diagnose and troubleshoot technical issues reported by users, escalating where necessary.

  • Collaborate closely with Workplace, Internal Tooling, and Security Engineering teams to understand ongoing projects, updates, and potential challenges.

Device & Asset Management

  • Provision and deploy corporate devices using device management software.

  • Maintain accurate records in asset management systems to ensure all IT assets are tracked throughout their lifecycle.

  • Oversee procurement, renewal, and disposal processes for hardware, software, and licenses.

Systems, Network & Digital Environment Ownership

  • Take end-to-end ownership of our digital environment — including network, device management, and enterprise tools — ensuring systems remain reliable, secure, and up to date.

  • Monitor and maintain the health of network infrastructure (including SD-WAN technologies) to ensure optimal performance.

  • Review and analyse system logs to proactively identify and resolve issues.

  • Support the configuration and operations of cloud environments.

  • Stay informed about emerging technologies and propose improvements to enhance system performance, user experience, and security posture.

Vendor & Stakeholder Management

  • Manage relationships with IT vendors and service providers to ensure accountability and service quality.

  • Track contracts, renewals, and performance SLAs, coordinating with the Finance team where needed.

  • Evaluate vendor offerings and tools to recommend cost-effective and scalable solutions.

Process Improvement & Documentation

  • Contribute to the continuous improvement of IT support processes and internal documentation.

  • Develop and maintain clear, user-friendly guides for internal teams.

  • Identify opportunities to streamline workflows and improve the overall digital workplace experience.

You’re the right person we’re looking for if:

  • You have practical experience and a track record of addressing technical challenges in enterprise services and network infrastructure. Certifications such as CCNA are a plus.

  • You are proficient in managing common enterprise services such as Okta, Google Workspace, 1Password, and Slack.

  • You are proficient in managing Mac hardware and related device management systems such as Kandji.

  • (Good to have) Experience in using scripts and/or automation tools to automate routine tasks and/or streamline configuration, deployment, and security processes.

  • (Good to have) Experience in security and incident response, including the use of SIEM tools in security incidents and/or the implementation of cybersecurity principles, threat detection, and incident response processes.

Working at OGP

Ownership and Autonomy — Beyond technical tasks, this means having autonomy to voice opinions and suggest future directions. Building what you believe in drives the creation of great solutions.

Rapid Prototyping — We prioritize testing ideas over debating them, allowing us to identify problems quickly and convey possibilities to others. This fail-fast approach accelerates innovation.

Flexibility — We provide flexible work arrangements based on what works best for our team and its members, fostering a productive and supportive environment.

Continuous Learning — Drive professional growth by exploring new architectures, frameworks, and technologies. With dedicated yearly learning months and hackathons, continuous learning is essential as we tackle innovative ideas and challenges.

Mission-Driven — Our work is dedicated to the public good, aiming to improve the lives of Singapore citizens. We focus on creating impactful solutions that enhance the community and the place we call home.

Projects we have worked on include:

  • Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

  • FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

  • Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

  • RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

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Consent to Use and Disclosure of Personal Data

I hereby give my consent to Open Government Products, Government Technology Agency (“OGP”) to: Obtain and verify information from or with any source (including third parties) as may be deemed appropriate by OGP and/or any relevant Government agency for the purposes of assessing my application for employment and/or for recommendation to a third party for employment with or engagement by that third party (see below for more information). Share my personal data set out in this application form and any other personal data subsequently provided by me arising out of or in connection with my application for employment with other Government agencies or a third party vendor appointed by OGP for the purposes of recruitment and/or review of recruitment practices, and for such personal data to also be used as part of de-identified and aggregated data for reporting purposes.  

Additionally, where relevant, OGP may share my personal data set out in this application form and any other personal data subsequently provided by me to a third party for that third party to consider employing or otherwise engaging me to undertake work relevant to OGP. I understand and acknowledge that the collection, use and/or disclosure of such personal data may also be subject to that third party’s privacy terms. I declare that all the information given by me is true to the best of my knowledge and voluntarily given.   By clicking the 'Apply' button, I hereby certify that I have read and understood all of the clauses above and that I agree to all of them.